We'd like to hear from you! Whether it's about your experience, a suggestion, or an idea, let us know.
We are committed to responding to all service feedback and resolving complaints in a timely and constructive manner in a way that benefits you and helps us improve the quality of our services.
If you are submitting complaint:
- Step 1: Speak with the employee or program manager involved in your care first.
- Step 2: If you are not comfortable giving feedback to the program or are not satisfied with the results, you can submit a formal service feedback.
- Step 3: Submit using one of the submission methods listed below.
Please be assured that making a complaint will not have any negative consequences on the services that you receive from CMHA Durham.
To obtain more information about our service feedback policy please email servicefeedback@cmhadurham.org
Frequently Asked Questions:
What types of feedback can I submit? We accept compliments, suggestions, inquiries, and complaints.
Can I ask someone I trust to complete this form on my behalf? Yes, we will accept feedback from a family member or client advocate in appropriate circumstances. CMHA Durham will still require client consent prior to responding to or sharing any matters related to the feedback.
How can I get support in completing this form? CMHA Durham employees are happy to assist you with the submission process. Please reach out to our office at (905) 436-8760 or contact your worker directly.
How does CMHA Durham support Equity, Diversity, Inclusion and Accessibility? We are committed to Equity, Diversity, Inclusion, Accessibility, and Anti-racism (EDIA-A) principles. We strive for a future where every individual, regardless of background or identity, has equitable access to inclusive and culturally responsive services that honor their unique experiences and promote holistic well-being. We encourage you to share your feedback with us, as we strive to build programs that support your unique needs.
Can I submit my feedback in French? (Puis-je donner une rétroaction en français?) Yes, you can! Please click here to be re-directed to the Service Feeback page offered in French. (Oui, vous le pouvez. La page prévue pour la rétroaction dans le site Web est aussi offerte en français.
Will my feedback be private and confidential? We take your privacy seriously. Any information we receive from you, or your advocate will remain confidential and only be communicated to those who need to be involved. Specific health information will be anonymized where appropriate.
What happens after I submit my feedback? A Service Feedback representative will acknowledge that we have received your feedback within 3 business days. If additional information is required, we will reach out to you schedule a time to discuss your feedback.
Are there other ways or methods I can provide my feedback? Yes, any of the below are all acceptable ways to share your feedback:
- Talk to your worker or ask to speak to a program manager
- Submit a paper copy of the form in a sealed envelope by mail or in person to:
CMHA Durham Service Feedback
60 Bond Street West, Oshawa Ontario L1G 1A5
- Email: servicefeedback@cmhadurham.org
- Call: (905) 436-8760 ext. #709 to leave a voicemail
To submit feedback now, please fill in the form below and press submit. If you prefer, you can also download a paper copy of the form by clicking here.
Please take time to fill out this form and let us know how we are doing.
If you have a complaint or concern and would like us to respond to you, be sure to fill out your name and contact information so that we can get in touch with you.