We Care What You Think!

Compliments, Suggestions and Complaints

If you and/or your family, loved one has had a positive experience with Canadian Mental Health Association Durham (CMHA Durham), that we can learn from please let us know. Your input will help us to keep up the good work we do that is of value to you.


On the other hand, if you and/or your family/loved one finds your experience with CMHA Durham services unacceptable or unsatisfactory, please follow the process as set out below. We welcome your input at all times and hopefully we can address your concern either as it happens and/or shortly after.

Confidentiality of Feedback/Complaint

Any information we receive from you and/or from anyone advocating on your behalf will remain confidential and be communicated only to those people who need to know. Specific personal health information will be anonymized where appropriate. CMHA Durham takes your privacy seriously and must comply with Ontario Privacy laws.

Compliments and Feedback Process

Compliments and Suggestions may be received in the following methods:

Complaints Process

Clients and families may view the CMHA Durham Service Feedback policy here. Complaints may be received in the following methods: