Community Connection Services

As part of CMHA Durham’s integrated hub of programs and services, Community Connection Services is the first point of contact for those seeking assistance with mental health and/or physical health concerns. Our intake workers can complete the necessary assessments for service determination for programs and services within CMHA Durham. Our intake workers provide information regarding system navigation & complete appropriate referrals to other service providers within the Durham Region.  No appointment necessary, walk ins are welcome. Virtual and phone intakes are available. (Please be advised our last walk-in is 30 minutes prior to closing.) Our services are voluntary, client-directed, and individualized.

Hospital to Home Case Management (H2H) 


This program is in partnership with Lakeridge Health Oshawa (LHO), and places emphasis on reducing emergency room (ER) use and rehospitalization for individuals experiencing acute/chronic mental health issues. Our Hospital to Home Case Manager connects with individuals presenting in the ER and provides information and linkages for CMHA Durham’s programs and services and offers brief case management supports for those discharged from LHO to ensure they have access to supports in the community.  

Ontario Works Case Management  


If you are a recipient of Ontario Works income support program you also have onsite access to a Case Manager from CMHA Durham. Brief case management services and assistance with system navigation are provided by means of self-referral or referral by your Ontario Works’ Case Worker.  

French Language Services 

CMHA Durham continues to expand its capacity and is now able to offer a number of its services in French.  Working collaboratively with Community Connection Services, our French Language Service Outreach Worker can engage Francophone clients and their families with: 

  • First point of contact for those seeking assistance with mental health and/or physical health concerns. 
  • Assistance with system navigation, case management, caregiver and family centered care and linkages to other programs and services within the organization 
  • Public education and outreach activities working in partnership with community organizations and schools that enhance and promote mental health awareness 
  • Certificate-based workshops including Mental Health First Aid, ASIST and Living Life To The Full. 

For more information, contact Mireille Huneault at: 

905 436-8760 ext#137 

Services en français 

L’association Canadienne pour la santé mentale a développé sa capacité d’offrir un nombre de ses services en français. Grace à des connexions au liens sociaux, on peut offrir un meilleur access aux services communautaires.  L’agente de liaison communautaire peut engager les clients et leurs familles avec : 

  • Premier point de contact pour ceux qui recherchent du soutien pour des problèmes de santé mentale ou physique 
  • Aide avec la navigation du système de santé, la gestion de cas, soins pour les proches aidants et familles, et liens avec d’autres programmes et services au sein de l’organisation 
  • L’éducation publique et les activités de liaison en partenariat avec les organisations communautaires et les écoles afin d’augmenter et promouvoir la sensibilisation en ce qui concerne la santé mentale 
  • Ateliers basés sur un certificat, y compris les premiers soins en santé mentale, ASIST et Vivre sa vie pleinement 

Veuillez contacter Mireille Huneault pour plusieurs informations à : 

905 436-8760 poste #137 

 Referring to CMHA Durham 

If you would like to make a referral to our programs and services here at CMHA Durham, you can download a copy of our Community Referral Form Here

If you are interested in learning more about our services you are welcome to drop in, call us at 905-436-8760, or send us an email.  

If you are currently experiencing a crisis/and or in distress, please contact your local crisis line. In the Durham Region call DMHS Crisis Services at 905-666-0483 or Toll Free 1-800-742-1890 or Distress Centre of Durham Helpline at 905-430-2522 or Toll Free 1-800-452-0688. 

In case of emergency or imminent danger please call 911 or go to your nearest Emergency Department.